Terms and Conditions

Terms of Delivery and Service

  • We cannot be held responsible for any mistake you make in purchasing from Turkish companies and their websites.
  • We cannot communicate with any Turkish company on your behalf, as we cannot be responsible for any material liabilities.
  • We cannot be responsible for any customs duties due at your destination, as you are the party responsible for clearance if applicable.
  • Where the shipment was shipped internationally and our shipping insurance service has not been ordered, the customer will be compensated the sum of $50 or its equivalent in their currency.
  • Where the shipment has been disposed of and our shipping insurance has not been ordered, the customer will not receive compensation.
  • Our responsibility starts when your items are delivered to us by the seller, as we cannot accept any responsibility in the case that your items are delivered late to us.
  • We cannot be held responsible for any mistake you make in providing incorrect addresses in either buying or shipping.
  • In a few cases where the delivery address is remote, it will be your responsibility to collect the shipment from the nearest delivery centre.

Storage Policy

  • Storage is free for 30 days starting from the receipt of your shipment. Where shipment takes place after the free storage period, a surcharge will be applied. The surcharge per additional day is 3.00 Turkish Lira.
  • Any new shipment received at your box during the free storage period will reset your free storage period to 30 days.
  • We will notify you 7 days, 3 days and 1 day in advance before the 30 days free storage period expires.
  • If storage of your items continues for a period longer than three months during which you do not make any purchase or shipping transactions, then your items will be subject to disposal. Please contact us within the three-month period to avoid disposal of your items.

Terms of Repackaging

When you instruct us to repackage your items​, our professionals will unpack and repack them tightly and securely for you as a new parcel to minimise the weight due to any excess packaging materials.

The terms of service for repackaging are as follows:

  • The service includes tight and secure repackaging.
  • After repackaging is complete, your items will be repackaged as a single parcel containing all your items.
  • You will only initially pay any repackaging fee. You will pay shipping costs depending on the new weight after the repackaging process is complete.
  • You can take advantage of the repackaging service if all items will be shipped to a single address in a single shipment.
  • This process normally takes 1 to 3 business days, but this period may vary according to demand.
  • Repackaging minimises the overall weight of your shipment in most cases. However, we do not always guarantee this, while we do guarantee that there will not be an increase to the overall weight of your individual items.
  • After the repackaging service has been ordered and any fees paid, it is not possible for you to cancel the process or to ask for refund under any circumstances.
  • On completion of the repackaging process, you will receive a notification to enable you to order shipping.

Terms of Shipping Insurance:

  • The contents of the shipment must be licit and in compliance with international shipping regulations.
  • The goods invoice must show the true value of the goods shipped.
  • Any goods lost will be compensated following confirmation by the shipping carrier of the loss.
  • In any case of damage to the shipped goods, photos establishing the damage must be provided.
  • Where the shipment was shipped internationally and our shipping insurance service has not been ordered, the customer will be compensated the sum of $50 or its equivalent in their currency.
  • Where the shipment has been disposed of and our shipping insurance has not been ordered, the customer will not receive compensation.

The following are not included in the insurance:

  • High-value items, such as jewellery or electronic equipment.
  • Seizure or destruction of the shipment by the customs authorities of the country of destination.
  • Loss or destruction due to local shipping couriers within Turkey (from the supplier to our warehouses).
  • Purchases exceeding the value of 10,000 US Dollars or its equivalent in other currencies.
  • Insurance of foodstuffs permitted for shipping covers loss, but not spoilage.

Conditions of product scrutiny and exchange or refund from the seller:

  • Any amount is refunded from the seller will be added to your account.
  • Refunds or exchanges for a purchased product will not be requested where it has neither damage nor defect.
  • Our shopping site guide is for information only, and we have no connection with any site in it.
  • Your order determines what we shop for on your behalf, and we cannot be held responsible for any error in that order.
  • In the case that the seller refuses either to exchange or refund a product, we will notify you.
  • The refund is credited to you only when it has been received from the seller.